Client delivery

Post-delivery follow-up

After a project is delivered, every client gets a short sequence of follow-up emails, sent on schedule without me having to remember.

The real workflow, redrawn from n8n so it stays sharp on any screen. Every node is here.

The problem it solves

Delivery is not the end of the client relationship, but for most service businesses it accidentally becomes the end. Following up is easy to put off, and then it never happens.

How the pieces connect

The queue is built by the payment workflow. When a payment clears, it writes a post-delivery record to the database, and this workflow is the one that looks for it. The two do not call each other directly. They share a table, and this one runs on its own schedule.

The result is that every delivered client gets a follow-up without me remembering to send one. This is a Spark-size build: one scheduled trigger, one database check, the emails out and one record updated. Simple in structure, immediately useful.

How it runs

1
Schedule
Every morning
The workflow runs on its own once a day.
2
Check
It checks the database
It looks for clients whose project is delivered and whose payment is confirmed, with follow-ups still to send.
3
Send
The right email goes out
When the support period ends: their options. After 14 days: a check-in. After 21 days: a gentle ask for a referral.
4
Record
Each email is marked as sent
So every email goes out once per client, never twice.

What it connects

n8n
Runs on a daily schedule and decides what is due.
Supabase
Holds the queue of delivered clients and which emails were sent.
Email
Sends the follow-ups in English or Dutch.

Works well with

Reporting and monitoringWeekly data reportEvery Monday morning, five data sources are pulled together and Claude writes a short summary of my week in my inbox.View workflow →

Proposals and paymentsPayment and invoicingTwo connected workflows run the full payment cycle: a payment link and invoice go out when a project is ready, and a paid payment turns into a receipt, a booked invoice and a follow-up.View workflow →